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Frequently Asked Questions

- Q&A -

Question list

  • Check-in / check-out time

    ●Check-in from 15:00
    ●Check out ~ 10:00
    The above is the basics, but early check-in and late check-out are also available.
    Please confirm whContinue reading
  • About various discounts

    We also offer various discounts.
    Please contact us.
  • barrier-free support

    The entrance on the 1st floor is a slope.(Summer Season)
    barrier-free are 2 rooms for disabled guests.(2019 refurbishment)
    You can move by eContinue reading
  • About amenities

    ・To reduce the amount of waste plastic, which has been attracting attention as an environmental problem these days, we do not have toothbrusContinue reading
  • About the use of credit card and QR payment

    Visa accept credit cards such as VISA, JCB, American Express Express, and Master
    We are sorry, but we do not support QR payment for payment Continue reading
  • About room service

    【Sheet exchange】
    The sheets in the room will be changed every 4 days in consideration of the environment.
    If you have a request to change shContinue reading
  • About rental

    Set (ski / board) 3,500 yen
    Fat ski set     4,000 JPY
    Ski / board only      2,500 JPY
    Fat ski only      3,500 JPY
    Boots only    2,500 JPY

    HContinue reading
  • About allergy correspondence

    We will do our best to deal with allergies to our diet and those that cannot be eaten religiously.Please contact us in advance.

    *We may notContinue reading
  • About the usage time of the large communal bath

    It is available for use for 24 hours.
    *Excluding cleaning time

    note:Currently, it is until 22:00 to prevent the spread of new coronavirus iContinue reading
  • About massage

    Unfortunately, we do not offer in-room massage services.
  • About single use

    Basically, we do not accept the use by one person.
    If you wish to use it by yourself, we will guide you to single use (1 night + 3,000 yen).Continue reading
  • About room designation

    You can specify the room type.
    We do not accept reservations for specific rooms.

    Please contact us as we may be able to make reservations fContinue reading
  • About transfer service

    Unfortunately, there is no pick-up service.
    If you are using public transportation, please use the local bus departing from East Exit of NagContinue reading
  • About private bath

    Basically not.

    Please contact the front desk as it may be possible depending on your accommodation situation.
  • About sightseeing in the surrounding area

    Please feel free to ask as the staff will inform you according to your wishes.

    Click here for an example of sightseeing in the area ↓
    httpsContinue reading
  • About laundry service

    We have a laundry room on the 2nd basement floor.
    A washing machine and dryer are available.
    Detergents are also sold, but you can also brinContinue reading
  • About nearby convenience stores

    ■Information on convenience stores
    【SEVEN-ELEVEN】 20 minutes by car from the hotel
    【LAWSON】    25 minutes by car from the hotel
    There are alContinue reading
  • About one-day hot springs

    It may be possible depending on the customer's situation.
    Please contact us by phone.
  • About cancellation fee

    The cancellation fee is as follows.
    From 7 days prior:50% From 5 days prior:70% From 3 days prior:100% On the day of arrival:100%
    *The aboveContinue reading
  • About child charges

    1) 70% of adult price from 7 to 11 years old
    2) 50% of adult price from 3 to 6 years old
    3) 1,000 yen will be charged for infants (0-2 yearsContinue reading
  • About pet companion

    Unfortunately, we do not accept pets.
  • About Takkyubin

    ■Takkyubin is available for both arrival and shipping.
    【About arrival flights】It is okay to ship it according to the date of stay, but it caContinue reading
  • About TV and Wi-Fi

    Basically, there is no TV installed so that you can enjoy the lodge in the mountains.If you need it, please contact us in advance.
    We have cContinue reading
  • How to access by car

    From Tokyo
    Kan-Etsu Expressway (Joshinetsu Expressway) or Chuo Expressway Nagano Expressway) → Shinshu-Nakano IC → Shiga-Nakano Toll Road → Continue reading
  • How to access by train or bus

    If you come by train or bus>

    From Tokyo, Nagano Shinkansen Tokyo Station - Nagano Station
    From Osaka, Tokaido Shinkansen Shin-Osaka StationContinue reading
  • Distance to the lift

    50m to the lift! When you leave the entrance, you will see the slopes in front of you!
  • About room type

    The rooms are Japanese-style and Japanese-Western style.
    Japanese-style rooms range from 15 sqm to 25 sqm, and Japanese-style rooms range frContinue reading
  • About takeout

    We accept take-out of food and drinks.(Excluding winter)
    Please feel free to contact us.
  • Is there a parking lot?

    There is a private parking lot "4-5 cars" in front of the hotel.In addition, there is a large parking lot (250 cars) exclusively for guests Continue reading

Reservation / Inquiry

If you have any questions, please contact us.