Frequently Asked Questions

●Check-in from 15:00
●Check out ~ 10:00
The above is the basics, but early check-in and late check-out are also available.
Please confirm wh…Continue reading

We also offer various discounts.
Please contact us.

The entrance on the 1st floor is a slope.(Summer Season)
barrier-free are 2 rooms for disabled guests.(2019 refurbishment)
You can move by e…Continue reading

・To reduce the amount of waste plastic, which has been attracting attention as an environmental problem these days, we do not have toothbrus…Continue reading

Visa accept credit cards such as VISA, JCB, American Express Express, and Master
We are sorry, but we do not support QR payment for payment …Continue reading

【Sheet exchange】
The sheets in the room will be changed every 4 days in consideration of the environment.
If you have a request to change sh…Continue reading

Set (ski / board) 3,500 yen
Fat ski set　　　　　4,000 JPY
Ski / board only　　　　　　2,500 JPY
Fat ski only　　　　 　3,500 JPY
Boots only　　　　2,500 JPY

H…Continue reading

We will do our best to deal with allergies to our diet and those that cannot be eaten religiously.Please contact us in advance.

*We may not…Continue reading

It is available for use for 24 hours.
*Excluding cleaning time

note:Currently, it is until 22:00 to prevent the spread of new coronavirus i…Continue reading

Unfortunately, we do not offer in-room massage services.

Basically, we do not accept the use by one person.
If you wish to use it by yourself, we will guide you to single use (1 night + 3,000 yen).…Continue reading

You can specify the room type.
We do not accept reservations for specific rooms.

Please contact us as we may be able to make reservations f…Continue reading

Unfortunately, there is no pick-up service.
If you are using public transportation, please use the local bus departing from East Exit of Nag…Continue reading

Basically not.

Please contact the front desk as it may be possible depending on your accommodation situation.

Please feel free to ask as the staff will inform you according to your wishes.

Click here for an example of sightseeing in the area ↓
https…Continue reading

We have a laundry room on the 2nd basement floor.
A washing machine and dryer are available.
Detergents are also sold, but you can also brin…Continue reading

■Information on convenience stores
【SEVEN-ELEVEN】　20 minutes by car from the hotel
【LAWSON】　　　　25 minutes by car from the hotel
There are al…Continue reading

It may be possible depending on the customer's situation.
Please contact us by phone.

The cancellation fee is as follows.
From 7 days prior:50%　From 5 days prior:70%　From 3 days prior:100%　On the day of arrival:100%
*The above…Continue reading

1) 70% of adult price from 7 to 11 years old
2) 50% of adult price from 3 to 6 years old
3) 1,000 yen will be charged for infants (0-2 years…Continue reading

Unfortunately, we do not accept pets.

■Takkyubin is available for both arrival and shipping.
【About arrival flights】It is okay to ship it according to the date of stay, but it ca…Continue reading

Basically, there is no TV installed so that you can enjoy the lodge in the mountains.If you need it, please contact us in advance.
We have c…Continue reading

From Tokyo
Kan-Etsu Expressway (Joshinetsu Expressway) or Chuo Expressway Nagano Expressway) → Shinshu-Nakano IC → Shiga-Nakano Toll Road → …Continue reading

If you come by train or bus>

From Tokyo, Nagano Shinkansen Tokyo Station - Nagano Station
From Osaka, Tokaido Shinkansen Shin-Osaka Station…Continue reading

50m to the lift! When you leave the entrance, you will see the slopes in front of you!

The rooms are Japanese-style and Japanese-Western style.
Japanese-style rooms range from 15 sqm to 25 sqm, and Japanese-style rooms range fr…Continue reading

We accept take-out of food and drinks.(Excluding winter)
Please feel free to contact us.

There is a private parking lot "4-5 cars" in front of the hotel.In addition, there is a large parking lot (250 cars) exclusively for guests …Continue reading